Refund Policy

Returns and Exchanges Within 30 Days

scrubdaddy provides for no-reason returns and exchanges requested within 30 days after delivery. Eligibility is measured from confirmed delivery. To make the standard easier to apply, the rule is framed to clarify who pays return shipping and when when comparing available options.

Before an item is sent back, contact support@scrubdaddyspot.shop or 570-905-4694. After approval, we issue a prepaid return label or arrange an equivalent no-cost return method. Merchant-paid return shipping applies to approved preference returns, exchanges, and product or fulfillment problems. To make the timing and outcome explicit, this presentation keeps attention on pre-shipment cancellation and post-shipment remedies without relying on an unstated assumption.

Returned goods should include the supplied parts and packaging whenever reasonably available. Reasonable inspection is allowed; a remedy may be adjusted only for damage caused by use beyond that inspection. To put the rule in context, this explanation helps customers assess return eligibility and the authorization process at the point the information becomes relevant.

Before Shipment and Where to Return

Orders can be cancelled before they ship when processing has not advanced beyond reversal. A shipped order must follow the return process described here. To explain the customer-facing result, this wording lets a reader understand the condition expected for an approved return in a way that preserves the policy’s stated meaning.

Approved returns ordinarily go to 1859 Carriage Ln, Appleton, Wisconsin, 54914, United States. Please use the destination and label supplied with the return authorization. To support an informed purchase, this explanation helps customers assess the difference between preference and quality claims while reviewing the store’s responsibilities.

Non-Returnable Items and Consumer Protections

No-reason return eligibility does not cover customized products, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive goods. These limits never reduce rights relating to damage, defects, wrong items, missing items, or other non-waivable protections. For a predictable customer experience, this section allows customers to evaluate pre-shipment cancellation and post-shipment remedies without relying on an unstated assumption.

How Approved Refunds Are Issued

Once the return reaches us, it is inspected before the refund is confirmed. Approved funds are returned to the original payment method in 5–10 business days. Extra processing time imposed by the bank or card network is outside our control. To reduce avoidable confusion, the policy language gives customers a way to review the exclusions and the consumer rights they do not limit while reviewing the store’s responsibilities.